Update 17/11/2020 - 10.03am

Lock Down 2.0 

YOU CAN COUNT ON US As we start another lockdown, we here at Protek are continuing as we have done for the whole of this year. The warehouse is open and fully functioning, more stock is being made every day, and we are getting orders out faster than ever.

With the high street mostly closed shopping turns online, and so it’s reasonable to expect that couriers will become increasingly busy and under strain. To help mitigate this and to do our best to see that our customers aren’t affected, we have secured collection slots with our couriers from our warehouse several times a day.

Order in confidence, and we will do everything possible to make sure that your Protek products arrive quickly and safely. Whatever your project, being it to water-proof that new garden office, give an old piece of furniture a new lease of life or add shimmer and shine to your Christmas.

It’s quite clear that Christmas will be very different this year. It’s a horrible situation to be in for everyone, but whatever upheavals and problems this creates for you, we are determined that we won’t be one of them.

Please note:  Orders are now taking up to 3 working days* 

*Some orders are taking up to 5 working days where we need to manufacturer more paint in specific colours but we are working on this lead time daily.

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Update 04/10/2020 - 12.36pm

Orders are now taking up to 5 working days* 

*Some orders are taking up to 10 working days where we need to manufacturer more paint in specific colours but we are working on this lead time daily.

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Update 03/5/2020 - 06.18am

We are taking and delivering your orders.

All orders received are being processed but due to the high demand and the strain on the courier network you may experience a delay in receiving them. Please allow 10  - 15 working days for delivery. Once your order has been shipped we will send an email to update you on the status of your order.

Thank you for your understanding at this time.

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Update 4/5/2020 - 07.51am

We are taking and delivering a limited number of your orders.

All orders received are being processed but due to the high demand and the strain on the courier network you may experience a delay in receiving them. Please allow 10  - 15 working days for delivery. Once your order has been shipped we will send an email to update you on the status of your order.

Thank you for your understanding at this time.

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Update 2/5/2020 - 17:00

Temporary Suspension of orders.

We will open again at 9am on 4/05/2020

Thank you for your continued support.

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Update 3/5/2020 - 08.08am

We are taking and delivering a limited number of your orders.

All orders received are being processed but due to the high demand and the strain on the courier network you may experience a delay in receiving them. Please allow 10  - 15 working days for delivery. Once your order has been shipped we will send an email to update you on the status of your order.

Thank you for your understanding at this time.

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Update 2/5/2020 - 19:00

Temporary Suspension of orders.

We will open again at 9am on 3/05/2020

Thank you for your continued support.

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Update 2/5/2020 - 08.45am

We are taking and delivering a limited number of your orders.

All orders received are being processed but due to the high demand and the strain on the courier network you may experience a delay in receiving them. Please allow 10  - 15 working days for delivery. Once your order has been shipped we will send an email to update you on the status of your order.

Thank you for your understanding at this time.

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Update 1/5/2020 - 17:00

Temporary Suspension of orders.

We will open again at 9am on 2/05/2020

Thank you for your continued support.

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Coronvirus update- 24.03.20
Still Manufacturing and Delivering Wood Stain and Paint
 
Following the Prime Minister’s announcement on Monday 23rd March we can confirm that we are able to keep our factory manufacturing and fulfilling all our paint orders.
 
As a small business being able to trade is a significant, BUT and here’s the BUT we can only do it with our team and couriers.
 
The Team
Our staff’s health and welfare remain our biggest concern.
 
We will continue to operate the social distancing policy and support any of them if they are ill.  If any of their family members are ill we will ensure that the whole family isolate.  
Thank you again to our team.
 
Couriers*
As an on-line business we rely heavily on our couriers.  We will continue to send out orders as long as the couriers turn up.   We are hugely grateful to the couriers who really are ‘Keeping Britain moving’. Thank you.
 
We offer free delivery for orders over £30. We are committed to this promotion and will endeavour to get all orders dispatched as soon as possible, usually within 5 working days.

Finally, THANK YOU.  Thank you so much for buying wood paint and wood stain from us. We know you have a choice.  We hope that you all stay, well, fit and healthy. 
 
During these very challenging and unsettling times, we hope that if you are lucky enough to have an outside space, that you can create an oasis of your own, to support your mental health, please share images to give positive hope to others.
 
 
*We use a reputable courier who will continue to deliver their excellent service. They have reviewed their procedure and have implemented the following methods to deliver your order in a safe way.
 
For Deliveries to Residential Address
 
• Courier will place parcel on doorstep and ring the door-bell or knock on the door
 
• Our courier will then step back approximately 2 meters from the door
 
• Our courier will explain to occupant that due to extra precautions over Coronavirus we will not requiring a signature.
 
• The driver will enter the DEL code onto his EPOD device (and)
 
• Ask the recipient’s name and enter this onto this onto the EPOD device
 
• Courier will enter CV into the signature field.
If no one answers a We Called Card will be left in the normal manner and the parcel will be returned to the depot.
 
For Leave safe parcels that have specific leave safe instructions in the Special Instruction Field
• Our courier will leave the parcel in a safe place
 
• Our courier will complete and post a We Called Card stating where the parcel has been left
 
• Our courier will take a photograph showing the parcel and surrounding environment to identify location.
 
• Courier will enter code LAI (Left as Instructed) onto his EPOD device.
 
This is obviously a constantly changing situation and we will continue to run our business by adhering to the latest government guidelines.