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Your Comments and Thanks
Let’s hear what our customers have to say

We’ve had so many great comments coming back from our customers that we thought it was time to share them with you.

 

“In our industry we require a supplier to be able to react quickly at any time in order to meet market requirements, whether that be urgently required stock or new product development. Protek offer a very efficient, personal service and go beyond the call of duty to meet our needs”
— Scott Barber | Garden Buildings Direct
"Just writing to thank you once again. The tin was delivered today. Your service is exceptional. I am very grateful. Sincerely, Keith Wiseman"
 
"Hello, I would just like to thank you for your efficiency. My order arrived first thing this morning. Thank you again. Regards, Jenny Buck"
 
"I ordered from you 2x 5 Litres of the product above. I was extremely surprised and very pleased that the product was delivered the following day.  I must recommend you on your speedy delivery and attention to details.  I will order this product from you again in the not too distant future. Thank you. Mrs L Milne-Davies"
 
"Hi Amelia. Thanks ever so much for your reply......my order has just arrived ! Fantastic service, just need some decent weather now to get out in the garden and transform the summerhouse....if it doesn't get blown away!! Thank you again, Judith Hepworth."
 
"Thank you, my new pot arrived yesterday. I really appreciate your speedy support."
 
"Many thanks for your prompt reply. I did indeed phone and have ordered the wood stain I wanted with no hassle. What a pleasure it is to deal with such efficient and pleasant people. I try and use small businesses wherever possible and your company shows me why."
 
"Hello Caroline, I would like to thank you for the fantastic  customer service I have received from you. If the paint is as good as the customer service, I will be a very happy man ( I am sure it will be. May your company Prosper. Thanks Again Colin"
 
"Thank you for the rapid delivery of my order of different shades of grey testers for my new shed.  I am impressed that they came so quickly!

Having compared the reviews of your products against your mainstream competitors we have decided to purchase Protect Exterior Royal due to the endorsements that I have read." Maria
 
"The tin of Royal Exterior Cornish Cream arrived safely this pm. Thanks for the prompt service." Chris
 
"Just a mail following my use of your product recently ordered, well it really is great, better than any other products available here in France. What I do not understand is that after many years of D.I.Y. I have never found your product, and after speaking to some of my friends, they have not either. Well the only problem that I see for myself in using your product is that I noticed my wife touring the garden with your colour chart!" Robert
 
"Thank you so much for your fantastic service!  I received my sample order the following day!" Rihannon
 

"Great product, used it yesterday. Really yellow. Brushed it on and one coat will suffice. Thanks."

"I can’t rate the Protek range highly enough, it really is excellent stuff."

"Replacement arrived. Many thanks. Tried product on decking, most impressed with the quality and colour,  worth waiting for. Appreciate your good customer service too!"

"Caroline, Thanks for advice. Actually I only bought Cuprinol because they had a second 2 and a half litre tin for half price, making five ltres, which came to £34. 48. Although its almost £5 dearer I think it will look nice with your lilac colour as its darker. I will call you later and order a 5 litre tin of Lilac as I am going out now. Its so nice to have such a good and personal service from a company."

"Just to thank you and the Company for excellent service with our order for black decking stain which from ordering yesterday was delivered by Fed-Ex at 08.30 today."

"Hi Caroline, I got the products today, thank you so much to you and Jackie/Jacqui (delete as applicable!) for all your help and arranging a speedy delivery! Look forward to placing more orders soon!"

"It has all arrived!  Thank you very much for your excellent efforts."

"Hi Caroline,
If only all companies were as helpful and informative as yours then the world would tick along nicely!!
Brilliant advice!"

"Would just like to say that I ordered a product from you yesterday lunchtime and it turned up this morning, absolutely outstanding service, very happy customer and will be recommending you to all of my friends. Many Thanks"

"The pink shed paint arrived today - I only ordered it yesterday! Thanks for getting it out so quickly, it looks perfect for my niece's playhouse and I am sure she will love it."

"Thanks for an amazing service and advice. Can’t wait to use the products"

"Thank you for your excellent customer care. Your company's approach to your customers shows the true value of your family run business. My senior moment in giving the wrong post code but right address didn't deter you and when it went adrift -not surprisingly- and you had a replacement sent to me .Then when I had a problem with the product I ordered you fixed it immediately. Again thank you. Wonderful product and wonderful company.  "

"Just to let you know my order arrived yesterday afternoon 23rd, excellent service."

"My wife and I would like to say thank you for your wonderful product it has given our garden a new lease of life.
 We have 3 Pergola's and used Cranberry Crush and Warm Stone to give it a lovely Japanese look the coverage of both the colours was fantastic and covered in one coat.
 I used mainly paint pads and it made the job so quick & easy thanks to fact that the Protek Wood Stain covered so well and went so far."

"Hi Caroline
Thank you for your email and the good advice, we are away next week so we are going to think about what we are going to do."
 

"You are brilliant at customer service wish other sites where as good!"

"Hello, just to say thank you for my recent order with you, Black Wood Stain (Ebony ). Fantastic product, great service, well recommended."

"I AM THRILLED !!! I bought some woodstain from you for some old garden chairs and they look truly wonderful after just one coat. I will tell everybody that your company is quite simply the best !!!! Thankyou so much."

"The wood stain arrived before 9am, thank you for providing us with a very efficient service."

"I must say that the play house even under trees still looks stunning as new and we are very impressed with your products and will definately purchase more for the endless fence and huge area of desperate decking."

"Wow that was fast! Thank you!"

"Thanks so much for your fast and detailed email. It's such a refreshing change to receive such great customer service :-)"

"Thanks so much for your help and especially for getting back to me so quickly."

"Thanks for your very good advice.  I have just ordered two sample pots to see the colours."

"Very many thanks for your helpful and swift reply - much appreciated"
 

'Replacement arrived. Many thanks. Tried product on decking, most impressed with the quality and colour,  worth waiting for. Appreciate your good customer service too!'
Jeanette

 

'Thanks for the advice. Actually I only bought Cuprinol because they had a second 2 and a half litre tin for half price, making five litres, which came to £34. 48. Although its almost £5 dearer I think it will look nice with your lilac colour as its darker. I will call you later and order a 5 litre tin of Lilac as I am going out now. Its so nice to have such a good and personal service from a company.' Gloria

 

'Just to thank you and the Company for excellent service with our order for black decking stain which from ordering yesterday was delivered by Fed-Ex at 08.30 today.' Jo

 

'I would just like to say that I ordered a product from you yesterday lunchtime and it turned up this morning, absolutely outstanding service, very happy customer and will be recommending you to all of my friends. Many Thanks' Steve

'Hi. The pink shed paint arrived today - I only ordered it yesterday! Thanks for getting it out so quickly, it looks perfect for my niece's playhouse and I am sure she will love it. Many thanks' Mark

'Thanks for an amazing service and advice. Can’t wait to use the products' David

'Dear Becky, thank you for your excellent customer care. Your company's approach to your customers shows the true value of your family run business. My senior moment in giving the wrong post code but right address didn't deter you and when it went adrift -not surprisingly- and you had a replacement sent to me .Then when I had a problem with the product I ordered you fixed it immediately. Again thank you. Wonderful product and wonderful company.' Marlene

'Good morning. Just to let you know my order arrived yesterday afternoon 23rd, excellent service. Regards' Margaret

'Good morning Protek. My wife and I would like to say thank you for your wonderful product it has given our garden a new lease of life.
We have 3 Pergola's and used Cranberry Crush and Warm Stone to give it a lovely Japanese look the coverage of both the colours was fantastic and covered in one coat. I used mainly paint pads and it made the job so quick & easy thanks to fact that the Protek Wood Stain covered so well and went so far.'

'Hi Caroline. Thank you for your email and the good advice, we are away next week so we are going to think about what we are going to do.You are brilliant at customer service wish other sites where as good! Kind regards' Jennifer
                                         
'Hello, just to say thank you for my recent order with you, Black Wood Stain (Ebony ). Fantastic product, great service, well recommended.'
                                               
'Ordered on the 2nd received in good condition on the 4th, absolutely 1st class service, highly re-commended to potential customers. Thanks MIKE.'
                                               
'I AM THRILLED !!! I bought some woodstain from you for some old garden chairs and they look truly wonderful after just one coat. I will tell everybody that your company is quite simply the best !!!! Thankyou so much.'

 

'Would just like to say that I ordered a product from you yesterday lunchtime and it turned up this morning, absolutely outstanding service, very happy customer and will be recommending you to all of my friends. Many Thanks'

'Dear Protek Wood Stain folks, On Monday afternoon I ordered five litres of American Barn Red Woodstain. It arrived before 10 am Tuesday, and by the afternoon I had coated my garden building.  You folks are fast and efficient, and I thank you very much!  Amazing service, so swift between Somerset and north Norfolk.  And I love the color of the woodstain.  I will definitely order from you again.  I just wanted to say how pleased I was, both with your product and with your service. Thanks!'

 

'I got the products today, thank you so much to you and Jackie/Jacqui (delete as applicable!) for all your help and arranging a speedy delivery! Look forward to placing more orders soon! Looks like I’ve got my work cut out over the next few weeks! Kind Regards Simon'

 

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