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Shipping & Returns

Prices and Availability

Orders that are placed before 2pm and are in stock will be despatched that day on a next day service. If the product(s) is not in stock we will contact you by phone or email. We will either refund your order or give you our soonest delivery date and despatch your order when it is available. We manufacture most items sold on this website so if in the unlikely event that the product(s) you require are not in stock they will still be despatched in a matter of days. Some prices may be subject to change at any time, we will contact you if this is the case.

 

Shipping Policy

We send parcels by courier service. We package all items to withstand damage as far as practicable. We must have a full UK address with postcode and contact telephone number. We cannot give a definite time and date of delivery and so we require instructions of where the parcel(s) can be left should no one be in.

 

Standard Deliveries

Orders placed after 2pm on a Friday and at weekends will be despatched on a Monday. Courier deliveries are sent on a Next Day Service, they may be made any time between 8am and 6 pm. Deliveries are not made on Weekends, Public or Bank Holidays.  Shipping is calculated by cost of postage or courier service plus packaging materials. You can view shipping charges and options before entering any payment details and committing to your purchase.

 

Please note that there may be longer delivery times for deliveries to Scottish Highlands, Islands and any non-mainland addresses.

 

Returns Policy

 

You have the right to cancel within seven days of placing an order with us, or seven days of receipt of the goods (whichever is the longer). If your order is cancelled prior to goods being dispatched, you will receive a full refund. Credit notes will be issued for merchandise returned in saleable condition within 30 days. We cannot accept returns for refunds, exchanges or gift vouchers without proof of purchase. For returns by post the sender is liable for the postage charges and the risk of damage to the goods.

 

Please unwrap your order immediately upon receipt and inform us of any issues with your order immediately. With damaged or missing goods we must have notice within 48 hours of delivery. We cannot accept liability for goods damaged claimed for after this period. All goods are inspected prior to shipping; damage in transit is the responsibility of the carrier. If you notice damage to the packaging, note this on the delivery receipt, save all packaging materials and damaged products. Contact us immediately and we will file a claim on your behalf and replace or issue a credit note for damaged goods.

  

Delivery Disclaimer
We will despatch the goods on a Next Day Service, unfortunately we cannot offer a guarantee that you will receive them next day. This is a free of charge service and no compensation will be paid for non-delivery or late delivery.  Please note that any items delivered unattended are left at the purchasers’ own risk.

 

Technical Questions

If you have any questions or need help with any aspect of your Protek Wood Stains including preparation, application or cleaning please refer to the relevant web pages or telephone us on 01749 344697 or send us an e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it our staff are happy to offer advice and tips.

  

Post & Packing Price List

UK mainland deliveries, excludes Highlands and Islands.
Up to 4 Sample Pots can be sent by Royal Mail ... £3.50 including VAT in 2 -5 days from date of order
Orders Under £20 (including VAT) ... Next Day Delivery if ordered before 2pm -  £5.99 per consignment incl VAT
Orders Over £20 (including VAT) ... Free Next Day Delivery if ordered before 2pm

 

N.B. Deliveries are not made on Public or bank holidays.

 

Highlands and  Islands

POSTCODE

AREA

Delivery Price Including VAT

AB1 - AB30

South Aberdeenshire

£5.99

DD1 - DD11

Dundee

£5.99

AB31 - AB56

North Aberdeenshire

£22.99

HS1 - HS9

Western Isles

£22.99

IV1 - IV63

Highlands

£22.99

KA27 & KA28

North Ayrshire

£22.99

KW1 - KW17

Highlands

£22.99

PA20 - PA78

Argyll and Bute

£22.99

PH2 + PH10 - PH14

Highlands

£5.99

PH22 + PH50

Highlands

£22.99

FK19 - FK21

Perthshire

£22.99

ZE1 - ZE3

Shetland Isles

£22.99

PO30 - PO41

Isle of Wight

£14.99

BT1 - BT94

Northern Ireland

Republic of Ireland

£24.99

£26.99

IM1 - IM99

Isle of Man

£24.99

TR21 - TR25

Isle of Scilly

£24.99

GY1 - GY9

Guernsey (Channel Islands)

£31.99

JE1 - JE4

Jersey (Channel Islands)

£42.99

 

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